Returns & Exchanges
We want you to love your order. If something isn’t right, we’ll make it right within the boundaries of hygiene and fairness.
Return Window
You can request a return within 14 days of delivery.
Hygiene Policy
For hygiene reasons, these items are final sale unless they arrive damaged/defective:
- Intimates bottoms (panties, thongs, lingerie bottoms)
- Nipple covers
- Items marked Final Sale
Return Eligibility
Eligible items must be:
- Unworn, unwashed, and in original condition
- Free of stains, scent, deodorant, or makeup marks
- With all tags and liners attached (where applicable)
Exchanges
Stock moves fast. We don’t guarantee exchanges.
The fastest way to get the correct size is:
- Request a return (if eligible)
- Reorder the correct size immediately
Return Shipping
Return shipping costs are the customer’s responsibility unless the item arrived defective or we shipped the wrong item.
Refunds
Once your return is received and inspected, approved refunds are issued to the original payment method. Please allow 5–10 business days for your bank to post the refund.
Damaged, Defective, or Wrong Item
If something arrived damaged, defective, or incorrect, contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the issue
- Photos of the packaging (if relevant)
How to Start a Return
Email our support team with:
- Order number
- Items you want to return
- Reason for return