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Got a question? We are here to answer

FAQs

Do you ship to my country?

Yes, we ship worldwide. Whether you’re in New York, Paris, Sydney, London, or somewhere off-grid and sunny, we’ll get your order to you.

We ship within 1–3 business days, and delivery times vary by region.

You’ll see all available shipping options (including express) at checkout.

What’s your return policy?

We accept returns within 14 days of delivery. Items must be unworn, with hygiene stickers still in place.

If you don’t absolutely love your pieces for any reason, we’ll make it right. Promise.

What payment methods do you accept?

We accept all major payment methods—Credit Cards, Debit Cards, PayPal, Apple Pay, and Google Pay.

Checkout is fast, secure, and fully encrypted. PCI-compliant, privacy-protected, always.

Can I change or cancel my order?

If your order hasn’t shipped yet, email us immediately at support@aureliaraw.com.

We’ll do our best to catch it before it goes out and cancel or update your order.